Update - July 2025\nThe lifts in Mill Point have not been reliable for some time. Their performance has caused distress and concern for many residents, and the situation has recently become worse now that one lift is completely out of action. We want to explain what we are doing and how we intend to improve the level of service and reliability of the lifts. \nFirst, we want to reassure that we will never keep a lift in service unless we are confident that it is safe to do so. We have access to a highly qualified, specialist lift engineer who advises us on all aspects of the lifts at Mill Point. \nResolving the longstanding issues that have plagued the lifts is likely to take some time. We understand that it is inconvenient and frustrating when the lifts are out of service, even when this is to undertake scheduled work. \nWe have already commissioned a report that will help us understand the mechanical and operational issues and outline the potential remedies to help deliver a better service. The report has been promised before the end of this month, and we expect to receive an interim update before then. \nOnce we have a full and detailed understanding, we will be able to prepare a proposal for the work needed. \nIt would not be right to provide a timeframe now as we simply do not have enough information. However, we are planning to provide a further update, including a better outline of the timescales by mid-July. \nIn the meantime, if you have any concerns about the current lift situation, or if you know that one of your neighbours might want to talk to someone about the lifts, please let us know by emailing \nenquiries@bdreside.co.uk\n.

Update August 2025\nThe specialist team has made significant progress in understanding the technical issues. The investigations have now concluded, and an effective engineering solution has been confirmed. We are now finalising the appointment of the engineers with the aim of work on site commencing mid-autumn, once parts and other specialist materials have been secured.\nFor safety reasons the lift that is currently inoperative will remain out of service. We are aware that the second lift has also been out of service on occasion during this period of investigation. However, in order to minimise the inconvenience as much as we can, we hope to be able to keep the other lift working up until the engineering works commence.\nWe will provide a further update with more detail about the likely duration once the engineers have mobilised.

Image shows a finger pressing an illuminated button in a lift

Mill Point

8 December 2025

B&D Reside Communications Team

Blog

Information about Mill Point - including lift repair programme

Update December 2025

As residents are aware, the lifts in Mill Point have been unreliable for some time. You will also know that the situation has worsened and only one lift is currently in operation.

We realise that having only one lift leads to delays and longer waiting times, and we are sorry for the disruption and frustration this causes. We are genuinely grateful for residents' patience while we work to deliver a long-term solution.

However, we can now confirm that modernisation works will begin on 26 January 2025. The work is expected to take approximately ten weeks. The work, scheduled to complete in mid-April 2026, will fix the long-standing issues and make the lift more reliable.

The remaining lift is now operating under considerable strain, and we are doing everything possible to keep it in service. However, if this lift fails, the building may be without a lift until the modernisation is complete.

It is in everyone’s interest to be as careful as possible when using the lift. It is safe to operate, of course, but it is very sensitive to improper or rough use.

If the remaining lift does fail during this period, we will be in contact with any residents who may need specific support.

In the meantime, if you have any concerns, or if you think that one of your neighbours might want to talk to someone about the lifts, please tell us by emailing enquiries@bdreside.co.uk

We will continue to post updates on the lift modernisation programme here.

Mill Point

Information about Mill Point - including lift repair programme

Update December 2025

Previous updates are included below.