Complaints - we're making it easier to get in touch
We are making it easier to contact B&D Reside and to get help when something goes wrong.
What’s changing?
The online reporting function on our website makes it easier to let us know when you have a complaint.
What happens next?
If you make a complaint, we will review it and formally acknowledge it within 5 working days. At that point, we will explain the next steps and the timeframe you can expect before our response.
You can read more in our residents guide here.
You can also provide additional information about a complaint by emailing: residecomplaints@bdreside.co.uk
Information about complaints, Freedom of Information (FOI) requests, and Subject Access Requests (SAR) is now available at https://www.bdreside.org/report-it
To get the fastest response, please use the right route for your type of request. It helps to avoid sending duplicate submissions, which can delay the review process.
Report it
Online reporting is easy - access the reporting tools here:
To get the fastest response, please use the right route for your type of request. It helps to avoid sending duplicate submissions, as this can delay the review process.
Additional communications and other support for
residents
If you or members of your household have additional support needs, accessibility needs, additional communication needs, or if you require updates in another language or braille, please contact us to let us know: